Insurers often operate “approved, recommended or selected repairer schemes”. These take the form of a list of garages or a telephone helpline service to put in touch with a garage with which the insurer has a special relationship.

You may wish to take note of your insurer’s advice, but you should remember that it is your vehicle which is being repaired and under the terms of your insurance policy, you will have the right to choose where you want your vehicle repaired.

If your vehicle insurance has been arranged through an insurance broker, you may need to contact them in order to find out the precise details of your policy and cover.